Tools of the Trade
Earn 1.5 PDUs For Participating In This Educational Series
Tools of the Trade Session Leader: Peggy Ward
Topic: Effective Communication
Effective communication is the lifeblood of every organization. Without it, you can say goodbye to aspirations of capable leadership, teamwork, customer service – or even the ability to execute a coherent business strategy. All individuals exhibit their own method for perceiving the world around them, gathering information, making decisions, and approaching life in general. These individual methods, when not understood, can create many communication challenges across the company landscape. A better understanding of interpersonal behavior positively affects our relationships with others, both personally and professionally. Knowledge of the various communication behaviors and personality styles enables us to more effectively handle the communication challenges that arise, specifically between individuals who possess different preferences and styles.
Personality/Communication Styles will help participants identify their personality style and communication behavior, and recognize the kinds of tasks and situations that are easiest and most challenging within their unique personality and communication dimensions. Employees and managers will improve their communication skills by gaining a better understanding of their own unique interpersonal behavior, and effectively using that knowledge to more successfully manage personal and professional relationships.
Peggy Ward’s professional career has always involved some form of teaching. Whether it be corporate training as an Admin Assistant in the Human Resources Dept. of Lockheed Martin, to home schooling her own children.
It had always been a dream of Peggy’s to be able to train people in a seminar or public speaking forum. She had only been able to have a few opportunities to speak publicly until she was given the opportunity to join the staff at CCT. Peggy has taken this opportunity and made the most of it.
Since joining CCT she has achieved her Microsoft Office Specialist Expert certifications and is currently preparing for other Microsoft Certifications.
Peggy teaches the following classes for CCT customers; Crystal Reports, all Microsoft Office applications and our Business Development and/or Soft Skills classes. Peggy is also developing new classes along with the curriculum for the nonexistent classes in these applications. Her communication skills and teaching style is comforting and creates an environment for learning. Peggy is passionate about her gifts and abilities to train adults and doesn’t take lightly the responsibility she’s been given by CCT and their customers to make sure that the students in her classes take the knowledge they learn back to their jobs to make them a more efficient and productive employee.
- 5:45 PM - Networking, Introduction of Speaker and Sponsor
- 6:00 PM - Program
- 7:15 PM - Discussion, Questions
- 7:30 PM - Adjourn
Where: CCT Business Training Center
33 Villa Rd, Suite 100, Greenville, SC 29615,
For Directions: http://cctbusiness.com
Participant PDUs = 1.5 for session
Earn 1.5 PDUs for session + PDUs for time to develop presentation